Customer Service Representative

You are:

Charismatic, full of energy, and happy to help in any way you can.
Responsible is your middle name. You never disappoint because it’s not in your nature.
Good under pressure. You don’t fold and get overwhelmed easily.
Proficient in basic computer skills in the parking revenue control system
Able to work with minimal supervision
Able to communicate professionally and effectively.
Open to feedback, differing opinions and other points of view.
Timely and demonstrates sense of urgency.
Excellent teambuilding and interpersonal skills.
A team player.
What will I do?

Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
Assist customers in elevator lobbies, lanes, garages and the parking facilities; help direct traffic if required.
Perform traditional cashiering functions as needed for exceptions transactions
Ensure garages and surface lots are maintained and cleaned on a daily basis.
Responsible for general maintenance of the garage and surface lots – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, painting etc.
Assist with facilities upkeep including repairs and handyperson jobs (cleaning & clearing sidewalks and garages).
Provide jump start and vehicle location assistance as directed by supervisors
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
Move through facilities monitoring areas and looking for customers in need of assistance
Contribute to general maintenance of the garage – wiping down surfaces and equipment, picking up trash/debris, etc.
Basic troubleshooting of minor equipment failures
Complete miscellaneous duties as assigned.
Education:

High school diploma or GED preferred but not required.
Experience:

Valid Driver’s License (depending on location)
Strong customer service experience is required.
Cash handling experience is preferred but not required.
Parking industry experience is preferred but not required.
Skills:

Willingness to be flexible, work multiple facility locations.
Ability to handle challenging and at times, emotionally charged situations and de-escalate situations.
Ability to speak, read, and comprehend the English language.
Must be able to make decisions independently and know when to refer to management for assistance.
Physical Demands:

Willingness to work in the elements – heat, wind, snow, rain, etc.
Ability to lift, push and pull up to 20 pounds.
Ability to stand, walk, and run for extended periods of time.
Ability bend, stoop, squat and lift frequently throughout a shift.