Manager, Payroll Services

KEY RESPONSIBILITIES

• Manage team workflow, ensuring capacity standards are met and work is equitably distributed, based on data analysis and performance metrics
• Ensure accurate delivery of payroll by evaluating team capacity and coverage, ensuring Salesforce is utilized correctly, and understanding team skill set
• Ensure all policies and procedures are followed, making enhancements where value and efficiencies can be added
• Communicate with clients as needed, managing challenging situations
• Serve as an escalation and solution point for how-to pay questions, client concerns, and any other issues, escalating to senior Payroll Services leadership, if needed to resolve all outstanding matters
• Represent Payroll Services when working with other departments
• Responsible for team accountability, by providing leadership, direction and motivation
• Facilitate continuous employee growth and development through training, coaching and performance management
• Support team morale and employee career satisfaction
• Collaborate with other Payroll Services teams and support cross functional initiatives
• Maintain and develop payroll and leadership knowledge and skill sets, staying current on changing policies and rules in order to remain the subject matter expert for our clients
• Other tasks and special projects as directed

JOB REQUIREMENTS / QUALIFICATIONS NEEDED
• 5-7 years of progressive experience in payroll, or subject matter equivalent
• 1-3 years managing direct reports
• Bachelor’s Degree in Math, Business Administration, Finance or related discipline.
• Experience working with business intelligence applications (Qlik, Tableau, Salesforce, etc.)
• Excellent oral and written communications skills
• Strong knowledge in Payroll processing
• Ability to motivate and coach direct reports
• Proficient PC skills, including MS Office Suite (Word, Excel, PowerPoint, Visio, and SharePoint).
• Strong initiative and ability to manage and prioritize multiple assignments/projects to deliver commitments on time.
Strong organizational skills and attention to detail (excellent quality of deliverables).
• Ability to grasp new concepts, problem solve, and derive root causes through analytics.
• Demonstrate flexibility and adaptability in the workplace to meet critical deadlines.