Retail Sales Support Specialist

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.

What You Will Do

Make the customer the top priority
Leverage product knowledge to increase sales by educating and assisting the customer in making the best choice
Assist with maintaining and recovering the selling floor, ensuring all sizes, colors and styles are available
Ensure appropriate selling floor presentation by promoting events and merchandise assortments
Ensure fitting rooms are customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate area on the selling floor
Exhibit friendly and helpful customer experience expectations
Drive and exceed department goals by executing Macy’s initiatives to actively drive the business.
Maintain communication with vendors, Customer Experience Managers, Omni Operations Managers and Style Merchandise Managers for support on driving sales and event promotions
Adhere to all safety and security policies and procedures
Complete other customer-facing tasks as needed
Regular, dependable attendance and punctuality
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Who You Are

No specific educational accomplishments are necessary.
Exceptional customer service skills
Possess strong merchandising skills
Ability to effectively communicate and present information to customers, peers and all levels of management
Basic math functions such as addition, subtraction, multiplication, and division
Able to use a calculator
Must be able to work independently with minimal supervision
Must be able to multitask in a fast paced environment
Ability to collaborate as a member of a team
Demonstrate an energetic and positive attitude, strong communication and interpersonal skills
Possess vision and creativity
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays
Essential Physical Requirements You Will Perform

This position requires lifting, constant moving, standing, and reaching with arms and hands.
Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders
Reaching, including above eye level, crouching, kneeling, stooping close vision and color vision
Frequent use of computers and other technology, necessary to perform job functions