Medical Receptionist

As a receptionist, you’ll:

Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
Maintain accurate and confidential patient records using EMR and CRM systems.
Update patient accounts and collect copays when needed.
Handle incoming calls, respond to inquiries, and provide general information and empathy.
Keep the reception area clean, stocked, and organized.
Help with supply orders, inventory management, and courier coordination.
Required Qualifications:

High School Diploma or GED
1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
Convey information and maintain a positive, tone during calls
Experience coordinating tasks, resources, and schedules to ensure efficient workflow
Experience using MS Office tools for reporting, data analysis, and workflow optimization
Experience improving patient care and experience
This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.
Preferred Qualifications

Bilingual in English and Spanish
Value-based care model experience
Prior experience in a Medical Office Setting
Knowledge of Medical Terminology
Experience with ERM Athena