Senior Business Analyst

Position summary

We are seeking a Senior Business Analyst to provide senior-level business analysis, requirements management, stakeholder engagement, and testing support for a federal mission-critical system. This role requires a polished, professional consultant who can build customer confidence, translate complex business needs into clear and actionable requirements, and provide independent thought leadership across the software delivery lifecycle.

Clearance: This position supports a federal contract and requires U.S. citizenship or lawful permanent resident (Green Card holder) status, as well as the ability to obtain a Public Trust clearance.

What will you do in this role?

Serve as a senior business analysis lead supporting a federal mission-critical application, acting as a trusted liaison between customer stakeholders, product owners, developers, testers, and project leadership.
Engage customers with polished, professional communication; facilitate productive discussions, manage expectations, ask probing questions, and communicate recommendations clearly and confidently.
Lead requirements elicitation through interviews, workshops, document reviews, process analysis, backlog refinement sessions, and working sessions with business and technical stakeholders.
Analyze business processes, pain points, operational needs, and system impacts to define practical, customer-focused solutions that align with mission objectives and delivery constraints.
Produce high-quality Business Requirements Documents (BRDs), functional requirements, process flows, use cases, user stories, acceptance criteria, decision logs, and supporting analysis artifacts.
Write clear, complete, and testable Jira tickets, including well-structured epics, features, user stories, tasks, defects, acceptance criteria, dependencies, assumptions, and supporting context for delivery teams.
Manage requirements throughout the lifecycle, including documentation, prioritization support, traceability, change control, clarification, validation, and alignment with approved scope.
Apply independent thought leadership to identify gaps, risks, dependencies, and opportunities for process or system improvement; recommend options and guide stakeholders toward sound decisions.
Translate business needs into actionable requirements for technical teams while ensuring the final solution remains understandable, usable, and valuable to customer stakeholders.
Support Agile/Scrum delivery activities, including sprint planning, backlog grooming, daily coordination, sprint reviews, retrospectives, and ongoing refinement of requirements and acceptance criteria.
Collaborate closely with QA and development teams to ensure requirements are testable, defects are clearly documented, and delivered functionality satisfies business intent.
Flex across business analysis and testing responsibilities as project needs evolve, including test planning, test case development, functional testing, regression testing, Section 508 testing, user acceptance testing, and defect validation.
Develop and maintain testing artifacts such as test plans, test scenarios, test cases, test reports, test metrics, defect reports, and Requirements Traceability Matrices.
Support manual and automated testing processes and use testing tools such as Selenium, SortSite, SiteImprove, and JMeter, as appropriate.
Use tools such as Jira, Team Foundation Server, Visio, and Axure to manage requirements, create mockups, model processes, track delivery progress, and support stakeholder alignment.
Conduct business process re-engineering and workflow analysis to improve efficiency, reduce ambiguity, and support modernization of business and system processes.
Operate with minimal supervision in a fast-paced environment, balancing multiple priorities, working under tight deadlines, and maintaining strong attention to detail.
Rapidly develop subject matter expertise, earn customer trust, and communicate effectively with senior leadership, business users, technical teams, and cross-functional delivery partners.
Demonstrate excellent verbal, written, analytical, consultative, and interpersonal skills, with a strong commitment to quality, professionalism, and customer service.
Support related IT systems, software development lifecycle, software testing lifecycle, user support, and delivery activities as required.

What do you need to succeed in this role?

Master’s degree and eleven (11) years of relevant experience, or Bachelor’s degree and thirteen (13) years of relevant experience.
Degree in information systems, business systems, management information systems, IT management, or other IT degree.
Engineering, math, and science degrees are acceptable substitute degrees
Senior Business Analysis & Requirements Management: Proven experience leading requirements elicitation, business process analysis, and creating high-quality BRDs, user stories, use cases, acceptance criteria, and traceability artifacts for complex IT projects.
Stakeholder Engagement & Communication: Strong ability to collaborate with customers, product owners, developers, QA teams, and senior leadership, facilitating workshops, managing expectations, and translating business needs into actionable technical requirements.
Agile SDLC & Jira Expertise: Hands-on experience supporting Agile/Scrum teams, including backlog refinement, sprint planning, requirements management.
Testing & Quality Assurance: Experience supporting the full software testing lifecycle, including test planning, test case development, functional/regression/UAT testing, defect management, and familiarity with tools such as Selenium, JMeter, SortSite, and SiteImprove.
Business Process Improvement & Analytical Skills: Demonstrated ability to analyze business processes, identify gaps and risks, recommend process improvements, and deliver customer-focused solutions that align with business objectives and system constraints.
Technical & Collaboration Tools: Proficiency with Jira, Visio, Microsoft Office Suite, and experience working across the Software Development Lifecycle (SDLC) with the ability to thrive in fast-paced, customer-facing Federal IT environments.