Account Manager

POSITION SUMMARY:
As the Account Manager, you will be responsible for managing and developing relationships with our assigned accounts on behalf of TapestryHealth to support your designated Sr. Account Manager. The key focus of this role is to ensure client satisfaction, drive retention, and identify opportunities for account growth. You will work closely with our operations and sales team to achieve these objectives.

PRIMARY RESPONSIBILITIES:
Proactively manage assigned facilities
Work collaboratively with assigned Sr. Account Manager for end to end (top down/bottom up) account management
Report through assigned account manager for facility level tasks
Proactively engage with facilities/centers to identify opportunities for upselling, cross-selling, or expanding the scope of products or services.
Assist CAM in development of account plans and strategies to maximize client retention and satisfaction.
Responsible for all documentation in Tapestry’s CRM to reflect current account status for all assigned facilities.
Participate in education on products to customers, both onsite and virtual, to ensure utilization of products.
Collaborate with internal teams, such as sales, client services, and operations to address client needs and ensure successful delivery of products or services.
Provide exceptional customer service by promptly addressing client inquiries, concerns, and escalations.
Assist in creating and presenting QBRs and MBRs to appropriate stakeholders (facility, regional, corporate) to present performance metrics, insights, and recommendations to clients.
Participate in assigned internal calls.
Monitor client accounts, track key performance indicators, and identify risks or issues that may impact the client relationship.
Work closely with business development and implementation team to transition new clients from the sales process to account management, ensuring a smooth handover.
Stay updated on industry trends, market conditions, and competitors to effectively advise clients and identify opportunities for account growth.
The ability to manage travel and day-to-day tasks is a must.
Travel to client facilities as needed, many times including overnight travel, and could be up to 50% per month.
Additional duties as assigned.

MINIMUM REQUIREMENTS
2+ years of experience in related field
Must be comfortable with conducting presentations to customers.
Intermediate user of PowerPoint and Microsoft Teams
Direct experience with skilled nursing operations
Previous experience with high level account management
Effective communication and interpersonal skills
Ability to work independently and as part of a team.
Ability to travel up to 50% per month as required.