Service & Route Coordinator

What You’ll Do:

Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments
Provide in-person customer support and assist with service-related questions
Optimize service schedules and assign routes to ensure efficiency for field technicians
Set up an maintain customer accounts
Track service completion and collaborate with field teams to resolve scheduling conflicts
Process invoices, work orders, and discounts to ensure accuracy and compliance
Support field teams with real-time coordination and communication
Monitor daily call volumes and propose process improvements
What We’re Looking for:

1+ years of customer service experience, route coordination or operations (preferred)
High school diploma or GED, Associate’s or Bachelor’s degree in Business, Operations or related field (preferred)
Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
Strong communication and organizational skills
Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment

Qualifications
Behaviors
Required
Enthusiastic : Shows intense and eager enjoyment and interest
Dedicated : Devoted to a task or purpose with loyalty or integrity
Preferred
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Education
Required
High School or better.