IT Engineer I

Responsibilities:

Handle Single Sign-On (SSO) of new applications with Okta and troubleshoot related issues.
Support the Mac OS fleet using Jamf, ensuring optimal performance and security.
Develop and maintain comprehensive documentation for supported applications.
Oversee the complete lifecycle of user identities, including provisioning and deprovisioning.
Implement and maintain automated workflows for user onboarding and offboarding.
Build policies and scripts using vendor APIs for SaaS services such as Google Workspace, Slack, and Zendesk.
Provide operational support, including account management, workflow optimization, log analysis, troubleshooting, and performance enhancement.
Participate in an on-call schedule to provide emergency services and respond to issues as per monitoring and escalation protocols.
Ensure computer systems comply with organizational guidelines and standard operating procedures (SOPs).
Establish, configure, test, and maintain operating systems and SaaS applications.
Ensure rapid response to technical issues to minimize downtime and maintain productivity.
Requirements:

2+ years of IT experience, with at least 1 year in user support within a cloud-first, modern IT environment.
1+ years of experience in a high-growth SaaS environment.
Proficiency in Okta identity and access management.
1+ years of experience using Jamf to manage Mac OS.