Conversion Analyst

About the role

As a Conversion Analyst, you’ll be responsible for managing the intricate process of transferring retirement plan assets between recordkeepers. You will collaborate with partner teams to ensure accurate data transfer, processing participant loans during conversions, and meticulously reviewing plan assets from multiple recordkeeping companies. You’ll work cross-functionally to meet customer needs, proactively monitor communication channels, and leverage your industry expertise to develop process improvements and operational efficiencies. This role demands strong analytical skills, attention to detail, and the ability to identify and resolve complex operational challenges while maintaining a customer-centric approach.

What you get to do every day

Partner with Conversion Document Specialists to verify completeness and accuracy of incoming plan documentation
Process and reconcile incoming plan assets from multiple recordkeeping platforms
Make informed decisions regarding asset investment timing and methodology to ensure efficient and accurate conversion of participant funds
Set up and validate participant loans during the conversion process, ensuring accurate terms and documentation
Serve as a subject matter expert on incoming plan source types and their alignment with system capabilities, ensuring proper setup and configuration during conversions
Collaborate cross-functionally to resolve complex conversion issues and meet customer needs
Monitor communication channels to identify emerging trends and provide timely support

What you bring to the role

1-3 years working in a position directly with incoming plan conversions in the retirement services sector
Previous experience in reconciliation and/or parsing large data packets
Working knowledge of 401(k) investment processes, including understanding of trading windows and settlement periods
A strong work ethic, proactively following up with our internal partners to complete the conversion process
Advanced Excel skills, including proficiency with pivot tables, VLOOKUP functions, and complex data analysis for large datasets
A passion for process; constantly on the lookout for inefficiencies that can be improved
Meticulous attention to detail – rarely making typos and noticing discrepancies that others would miss
Strong written communication skills
Effective time management and organizational skills
A positive attitude, a team player, and highly collaborative