Back Office Float

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

Performs laboratory testing procedures in Chemistry, Hematology, Urinalysis, Serology and Spirometry.
Reports laboratory results to a healthcare clinician. Alerts the healthcare clinician of any critical or out-of-range values and documents critical reports.
Performs phlebotomy, including venipuncture, finger sticks, and heel sticks.
Prepares specimens for reference lab send-outs, including labeling, resulting, and billing information.
Performs and documents daily/weekly/monthly quality control, including instrument maintenance.
Perform and document the patient’s intake vitals, including, but are limited to, height, weight, temperature, blood pressure, pulse, and respiration rate; repeat and notify the clinician of any abnormal findings.
Interview the patient based on age appropriateness and/or specialty needs with accurate documentation and update medical records to include chief complaint, current medications with drug name, dosing, route, medication and food allergies with reaction and severity, vaccine, medical, surgical, family, social histories, any barriers to care and home status.
Obtain necessary medical records, consultation notes, hospital inpatient and/or ED discharge records, diagnostic and laboratory results for clinician review, and treatment follow-up as needed.
Prepares the patient for clinician examination, ensuring clinician orders are performed and accurately documented.
Performs with clinician supervision and assists clinicians in necessary age-appropriate vision, hearing screenings, electrocardiograms with repeat as needed, suture removal, ear lavages, urine catheterization, ear-piercing, wound care, specialty procedures, and emergency response with proper clinician supervision.
Perform and document vaccine and medication reconciliation with patient and state registry; provide written vaccine information statements and education of patients/parents prior to vaccine and medication administration.
Perform proper patient identifiers, buddy process validation as per policies, and perform proper vaccine and medication administration to include intramuscular, intradermal, and subcutaneous injections with post-observation.
Completes patient follow-up and tasks assigned to meet patient needs, including, but not limited to answering phones, handling correspondence, prescription refill requests, providing the clinician with necessary information as needed, obtaining medication preauthorization, assisting with patient referrals, patient form completion to include DME, therapy, school clearance, sports and medication forms, arrange home, hospital care, procedures and follow-up appointments, etc.
Able to travel, float, and adapt to a flexible location schedule.

QUALIFICATIONS

EDUCATION:

Minimum High School Diploma or equivalent required.

EXPERIENCE:

Minimum 1 year of experience in a healthcare setting required.

LICENSURE / CERTIFICATION

MA Diploma / Certification required OR a minimum of 3 years MA experience will commensurate Diploma / Certification requirements.
Active BLS certification required.
Active & valid driver’s license required.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of laboratory quality control requirements
Knowledge of basic medical terminology
Knowledge of universal precaution procedures in medical safety practices
Phlebotomy skills
Ability to communicate and maintain effective working relationships with patients, employees, and the public.
Ability to assess emergencies and act accordingly.

TYPICAL WORKING CONDITIONS

Patient-facing
Indoor work
Operating computer
Exposure to hazards
Reach outward; reach above the shoulder.
Manual Dexterity
Lift/Carry 10 lbs. or less.
Sitting, walking, squatting, kneeling, or bending.

OTHER PHYSICAL REQUIREMENTS

Vision
Sense of sound
Sense of smell
Sense of touch
Ability to wear personal protective equipment (PPE)