Court Specialist IV – Customer Services

A Call Center Representative plays an essential role in our court operations team, handling moderately complex to advanced clerical work that supports the functions of the Clerk of the Circuit Court & Comptroller. You’ll be the first point of contact for callers seeking information about Jury Duty, court dates, traffic matters, felony and family law cases, and even civil lawsuits.

This position is eligible to receive a 5% increase to the hourly rate upon one year of service and demonstrated proficiency in this role.

Examples of Essential Functions
Answering incoming calls promptly and professionally.
Providing accurate and timely information to the public.
Handling a high volume of calls while maintaining quality service.
Collaborating with team members to address complex issues.
Maintaining a positive and customer focused attitude.
Typical Qualifications
High school diploma (or GED), supplemented by five (5) years of general work experience that demonstrates the ability to accurately apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment; or an equivalent combination of education, training and experience. Some vocational or college courses preferred. Once qualified, deputization may be required to perform the assigned functions.

Knowledge, Skills and Abilities

Excellent communication skills.

Eagerness to learn and adapt.

Team player with a positive attitude.