Patient Navigator

Key Responsibilities

Serve as the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow-up care.
Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care.
Assist patients with understanding their medical care, insurance coverage, and available financial resources.
Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
Maintain accurate and up-to-date patient records, including documentation of interactions and care plans in the electronic medical record (EMR) system.
Provide emotional support and resources to patients and their families, addressing any concerns or barriers to care.
Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.
Educate patients on treatment protocols, self-care strategies, and medication usage.
Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
Advocate for patients’ needs and help resolve any issues or barriers to care.
Assist with after-hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately.
Other duties and project as assigned

Position Requirements

Education: Highschool Diploma required. Bachelor’s degree (preferred)
Experience: Minimum of 2 years of experience in a clinical healthcare setting, including patient care coordination, patient navigation, or case management.
Skills:
Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
Excellent communication, organizational, and problem-solving skills.
Proficiency in using electronic medical records (EMR) and other healthcare software.
Bilingual skills are a plus.