Outreach Specialist

What You’ll Own
Member Outreach & Enrollment

Place a high volume of outbound calls to eligible health plan members
Introduce Mae’s services in a clear, warm, and member-centered way
Explain how members may benefit from pregnancy, postpartum, and doula support
Guide interested members through the enrollment and onboarding process
Use internal tools to identify members for outreach and track call activity
Document outreach activity, member status, and follow-up needs accurately
Use trust-building, active listening, and motivational communication to support member engagement
Handle unanswered calls, hesitation, and rejection with professionalism and resilience
Share feedback with the team about outreach barriers, member questions, and opportunities to improve conversion

What Success Looks Like
Success in the role means balancing compassion with consistent performance.

You will be expected to:

Complete high-volume outbound outreach each day
Meet and exceed enrollment goals
Convert live conversations into completed member enrollments
Continue quality outreach when eligible members remain
Stay organized with call notes, follow-ups, and documentation
Maintain momentum after unanswered calls, hesitation, or rejection
Represent Mae with warmth, professionalism, and respect
Baseline performance expectations include:

100+ or more outbound outreach calls per day
200+ or more new member enrollments per month

High performers consistently exceed baseline expectations while maintaining quality, accuracy, and a positive member experience

Experience We’re Looking For
1 to 3 years of experience in outbound outreach, patient engagement, enrollment, sales, appointment setting, or a high-volume call center environment
Proven ability to meet or exceed outreach, enrollment, sales, or conversion goals
Comfort making a high volume of outbound calls in a remote work environment
Strong verbal communication skills, with the ability to explain information clearly
Ability to build trust quickly with members who may be unsure, busy, or hesitant
Confidence in asking members to complete enrollment during the same conversation
Resilience, maturity, and professionalism when handling rejection or sensitive conversations
Strong organization and follow-through with documentation and follow-up tasks
Comfort using tools such as Slack, Gmail, CRM systems, spreadsheets, dialers, or internal platforms
Ability to learn new systems and processes quickly
Reliable high-speed internet and a private, quiet workspace for confidential member conversations
What Makes Someone Successful at Mae
You are:

Strong influencing and motivational communication skills
Emotional resilience when handling rejection or sensitive conversations
Highly organized with strong time management
Comfortable using Slack, Gmail, CRM systems, and digital tools
Quick learner in fast-moving environments
Preferred

Experience working with Medicaid populations or health plan members
Experience in maternal health, community health, or social services
Experience working in a metrics-driven environment