IT Manager

Responsibilities
Metrics – 10%

Has defined and measurable metrics of operational productivity
Metrics cover all major areas of responsibility and are a reasonable measure or proxy for work done

Operational Efficiency and Effectiveness – 25%

Sets operational and quality targets
Regularly monitors efficiency using metrics
Utilizes industry statistics and information to validate efficiency and effectiveness
Maintains and applies technical business acumen to increase service value

Relationship Management – 20%

Improves IS&T image to be the preferred service in UC Health
Shows a high-level understanding of customer’s business processes and key issues
Builds working relationships with key customers

Project and Process – 15%

Demonstrates knowledge of the principles and practices of project and process management and the applications that support them
Utilizes PMO tools and processes to effectively manage projects

Resource Identification and Allocation – 20%

Assesses area responsibilities and defines required resource skills and tasks
Manages salary resources to perform responsibilities in an efficient and cost-effective manner

Development – 10%

Associates have the necessary experience and training needed to support the area
Delegate responsibility to associates effectively
Has defined goals and objectives, for each associate, with progress measured on a periodic basis
Meets regularly with each associate to review performance
Qualifications
Preferred: Bachelor’s degree in Information Technology, Business Administration, Healthcare Administration, Engineering, or related field or a combination of education and years of experience

Certifications: Preferred PMP, CSM | None Required

Minimum Requirement: 3-5 years preferred