Associate, Business Strategy

Key Responsibilities & Accountabilities

• Provide support and reporting on detailed financial and operating metrics including KPI, multi-channel campaign and promotions, etc across the depository and loan functions
• Provide support and reporting on bank’s annual budget: application, execution, allocation and reporting
• Conduct research with the aim of analyzing customer, products, and the market for retail planning
• Provide active compliance support in maintaining the department’s Policies and Procedures for alignment with the changing applicable rules (Bank Act, CPA, FCAC, etc.)
• Communication with third party vendors on retail support (CPA, BMO, CIBC, etc.)
• Monitoring, analyzing, and planning for the performance of customer-facing platforms such as Branch, internet banking and mobile app
• Contribute in the department’s various project management involvement that impacts customer experience
• Plan and facilitate Customer Satisfaction activities and events
• Bank website’s central email box management
• Update and revise products and services brochures
• Actively participate in executing corporate-wide events and initiatives
• Assist Manager/Senior Advisor & Analyst duties with ad-hoc tasks as needed

Job Requirements

Education Requirements: Bachelor’s degree

Work Experience Requirements: 1 to 2 years of experience

• Branch work experience is preferred
• Effective and efficient communication skills in writing and verbal, analytical thinking are essential
• Able to quickly comprehend instructions, independently prioritize tasks/workloads, take initiative to complete given assignments/projects accurately while deadlines are met
• Ability to work well as a team player and independently; proactive and flexible; adaptable to change
• Proficient in MS Office Suites and a quick learner for business-related systems and programs
• Legally eligible to work in Canada

Knowledge & Skills

Knowledge of Administration processes, practices and procedures
Risk, compliance and audit mindset
Adaptability & Flexibility
Learning mindset (Continuous learning)
Collaboration & Teamwork
Effective interactive communication
Initiative
Innovativeness
Information/ Data seeking
Attention to detail and quality