Services District Educator

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)

The Services District Educator is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

Build the Ulta Beauty brand through exceptional training, technical skills, product knowledge and behind-the-chair experience.
Consistently deliver sales growth in hair services and professional hair product sales.
Identify training needs by partnering with the services training team and implement programs to train salon professionals on all service behaviors, techniques and initiatives.
Travel to district stores to evaluate and elevate behind-the-chair progress and business building behaviors for stylists.
Elevate store leadership through regular store visits and teaching best practices that promote sales growth and drive a positive guest experience.
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
Maintain a limited clientele and service guests approximately 8 hours per week.

People

Build a team culture that embodies the Ulta Beauty brand, delivering exceptional service and modeling on-brand, Ulta Beauty behaviors.
Attract, hire, and retain a diverse team of services professionals for the district, while teaching Experience Managers and General Managers how to network and recruit.
Evaluate technical and behavioral interviews for stylists, skin care professionals, and arch experts in the district.
Serve as a support partner to the Experience Managers (EM), Field Business Leader (FBL) and District Manager (DM).
Lead change and innovation by helping the team through the change-curve.

Process

Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
Demonstrate an aptitude to learn and teach best practices that promote sales growth, service techniques and product knowledge.
Partner with the DM and FBL in assessing talent as it relates to top-line service sales growth/results.
Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines.
Lead the execution of technical and business training strategies, including networking and recruiting strategies within the district.
Host/attend all required conference calls and prepare PowerPoint presentations for meetings.
Manage the district training calendar, all class preparations and communications.
Facilitate the services portion of EM onboarding in partnership with the FBL.
Support new SDE onboarding.
Lead, contribute, and participate in Ulta Academy trainings.
Attend corporate directed events and meetings.
Attend brand partner trainings.
JOB QUALIFICATIONS

Education

Cosmetology or barber license required
Redken Haircolor Certification is preferred (must be completed within six months of hire)

Experience

2+ years of training experience, to include a superior knowledge of all back-bar products, services and retail recommendations
2+ years of coaching/leadership experience
Understanding of, and proficiency with, the salon business, color, design and texture

Skills

Proficient with technology (e.g. Microsoft Office programs, Point of Sale system and Apple devices)
Strong organizational skills to manage multiple tasks
Strong critical reasoning skills to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
Ability to build strong partnerships with various associate levels and work independently and as part of a team
Strong facilitation skills, with the ability to simplify information into clear, concise steps using various vehicles of communication

SPECIAL POSITION REQUIREMENTS

Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
Ability to travel up to 75% of the time including overnight stays

WORKING CONDITIONS

Frequent mobility during shift
Frequent standing, walking, and bending during shift
Continuous pulling, pushing, and twisting during shift
Continuous lifting, carrying, and/or moving up to 25 lbs. during shift
Continuous coordination and manipulation of objects during shift
On a frequent basis, requires the ability to work with/around chemicals
Frequent use of a computer, telephonic devices, and related office supplies