Associate for Ritualwell & Thriving Communities

Position Responsibilities

Program Operations

Coordinate registration and logistics for Thriving Communities and Ritualwell virtual programs, including Leadership Calls, Thriving Communities of Practice, mini-courses, cohorts, webinars, and other educational offerings; Build and maintain registration pages and event workflows using online registration platforms.
Monitor registrations, attendance, participant communications, evaluations, and program data; Serve as the primary support contact for program participants, responding promptly to questions, troubleshooting technical issues, processing cancellations or refunds, and ensuring a welcoming participant experience.
Produce participation and evaluation reports to support departmental planning and decision-making; Maintain accurate participant and engagement records in Salesforce and other organizational systems.
Support point staff in maintaining the Thriving Communities master calendar and assist with scheduling programs and events.
Coordinate Zoom logistics, distribute program materials, and manage post-program communications and follow-up.

Communications & Marketing

Draft, edit, schedule, and distribute communications supporting Thriving Communities and Ritualwell programs and initiatives including submissions for the Rooted & Relevant newsletter.
Create and schedule email campaigns, newsletters, and promotional communications using Mailchimp or similar platforms, coordinating with Thriving Communities and Strategic Advancement teams to ensure timely publication and appropriate messaging and branding.
Design engaging, brand-consistent graphics and promotional materials using Canva or similar design tools.
Update and maintain website content using WordPress, ensuring program information and departmental resources remain accurate and current.
Assist in implementing communications strategies that promote departmental programs, publications, and initiatives across multiple digital channels.

Ritualwell Store, Read & Rite & Reconstructionist Press Operations

Facilitate daily order fulfillment by generating packing slips, coordinating with vendors, packaging materials, and shipping orders through USPS, UPS, and other carriers.
Monitor inventory levels, coordinate purchasing and billing, and forecast inventory needs for holidays and seasonal demand, including managing reprints of high-demand publications.
Maintain and update the online store to ensure featured resources, publications, and seasonal offerings remain current and accurate.
Respond promptly to customer inquiries and provide excellent customer service.
Review and process requests for reprint permissions in accordance with organizational policies.

Qualifications

College degree or equivalent combination of relevant education and experience.
Three or more combined years of professional experience in communications, program administration and coordination, or a closely related field.
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
Experience with Salesforce or other CRM system, Mailchimp, WordPress, Ticket Tailor, or comparable platforms is highly desirable.
Experience supporting virtual programs via Zoom, online learning facilitation, or online event administration preferred.
Experience with basic design through Canva or similar program preferred.