Shipping and Receiving Manager

Key Responsibilities:

Organizes day to day operational responsibilities for the Koffler shipping and receiving team
Recruits, trains, supervises and supports staff; conducts discipline and coaching
Plans staffing and schedules staffing accordance with budgetary goals
Coordinates the shipping and receiving requirements, of various departments and locations to optimizes the timely flow of goods
Recommends and develops policies and procedures related to shipping and receiving, including traffic and customs
Provides routing and carrier instructions to all staff and suppliers
Negotiates freight rates with outside carriers in consultation with management optimize both costs and service
Collaborates with the text team to ensure wholesale buy backs and rental returns are sent to wholesale vendors in timely manner using carriers preferred by wholesale vendors
Coordinates returns with satellite locations to take advantage of cost savings through consolidation
Ensures that departmental equipment is properly serviced and in good order
Manages and maintains the inventory levels of receiving supplies without undue surplus and shortages
Acts as liaison between shipping and ecommerce team to ensure customer orders are handled efficiently
Interacts with the accounting department to ensure all paperwork, and issues, are checked and resolved in a timely manner
Ensures all invoices and charges relating to Customs and Border traffic are reviewed, approved, investigating any errors or discrepancies. Pursues any duty drawbacks that are applicable
Collaborates with Distribution Division and trans-border carriers manages the shipments between Tonawanda, New York warehouse and Toronto
Provides a resource for all pertinent customs regulations, tariff information, etc., and keeps management updated, and in line with any changes
Participates in the opening and closing management rotation including weekend shifts
Other duties as assigned

Education, Qualifications and Experience:

Post-secondary graduate; or equivalent education/experience
Four years shipping and receiving experience including management
Move/lift/handle cartons/product weighing up to 20 kg
Excellent knowledge of freight rates and customs/tariff regulations and procedures
Experience in warehouse environment is an asset

Knowledge, Skills and Attributes:

Results orientated leader with aptitude to lead change
Lead, coach and build teams
Manage multiple projects simultaneously; deliver projects on time, on budget, with minimal supervision
Solid understanding of receiving operations including planning skills
Proficient with computers including MS office and other related resources
Energetic with a positive attitude and outstanding customer service skills
NetSuite experience is considered an asset
Intellectual curiosity and a commitment to continuous learning — a growth mindset
Values matter to you. You bring your whole self to work and you live our values to be the trusted collaborator, lead with intention and ingenuity, and empower many views and voices