Manager, Digital Strategy and Transformation, Global Transaction Banking

Purpose
This is an exciting opportunity to play an integral role supporting the development of a transformational global business banking offering for small business, corporate and commercial customers across the Americas all while ensuring day to day operating effectiveness of existing business banking channels.
In fulfilling the role, the incumbent will be supporting the creation of a global cash management business with a specific focus on the various ways that customers of all segments interact with the bank. This will require them to be able to work as part of a cross-functional Channels Product team focused on building integrated cash management channel solutions. The incumbent will work closely with key product partners (e.g., Channels Product, Regional Businesses, Information Technology, Security, Control Functions and other business partners) and external partners such as third-party vendors, suppliers and consultants as needed to support the development of our channels and ultimately contribute to the achievement of Global Transaction Banking strategy objectives.

What You’ll Do:

Reporting to the Senior Manager, Digital Strategy & Transformation, your responsibilities will include, but are not limited to:

Product Development:

Key role within the Channels Product team to support the definition of the Target Operating Model and the strategic solutions for our channels, including online, mobile, host-to-host and API’s
Work with product owners to ensure standardization at a global level; define the business architecture of the channel platform and its alignment with other strategic initiatives in Global Transaction Banking
Collaborate with teams across the Global Transaction Banking business to align local and regional initiatives with overall departmental business objectives
Conduct comprehensive analysis and evaluate market and industry trends to identify the ideal solution (vendor and/or internal), pricing strategies, client behavior etc.
Analyze market research to understand the local needs and cross jurisdictional requirements for the product suite and future enhancements
In collaboration with other product leads, develop product strategy and business plans to secure funding for new products / solutions, features and enhancements to existing products
Provide regular reporting to Senior Management in various governance forums to advise on progress made, request support for key risks and discuss opportunities for adjustments to the plan to ensure alignment to business objectives

Product Management:

Produce and monitor regular (daily/weekly/monthly) reports of key performance indicators (KPIs) to drive Product P&L, revenue (NIR and NII), growth of the Channel business and ensure alignment with organizational targets
Evaluate, monitor, and mitigate product risks and ensure compliance to any relevant regulations. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
Implement strategies and provide ongoing governance and oversight to drive digital adoption and associated channels metrics (financial and non-financial)
Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk

Customer focus: Define the target customer experience by leveraging market intelligence and user centric design principles. This will be done by:

Understanding current market research and tracking of global trends, competitor offerings and understanding market requirements
Maintaining lines of communication with delivery network, partners and customers about needs, competitive opportunities and trends
Maintaining active participation in strategic conversations about customer experience
Overseeing the prioritization of requirements to ensure the target customer experience is achieved
Actively participate in the development process to ensure requirements achieve desired objectives and outcomes

What You’ll Bring:

Undergraduate Degree, preferably in business/management, computer science or engineering
5+ years’ experience in Cash Management, Digital Banking and Payments industry and in-depth understanding of the global payments marketplace and regulatory environment
Experience working on large technology projects using industry-standard delivery methodologies (e.g., Agile/Scrum/Kanban)
In-depth understanding of delivery networks of financial products and services within the context of the Bank’s sales and service strategies across the various delivery channels
Strong business sense with knowledge of financial concepts and the ability to apply them to business situations
Excellent written & oral communication skills are required. Spanish speaking and writing preferred
Strong decision making, forward thinking and creative problem-solving skills to anticipate and respond quickly to technological/market influences
Be results oriented and innovative in identifying and pursuing opportunities to leverage capabilities to increase revenues, decrease costs and mitigate risks