Spa Programmer & Key

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·    Be on time for your shift.

·    Issue spa lockers, robes and slippers to guests and then escort guests to their lockers.

·    Provide orientation tour, explaining Spa amenities offered and answering guests’ questions.

·    Be flexible with your schedule, supporting the needs of the Spa. Including but not limited to Holiday’s, Weekend’s, and opening or closing shifts.

·    Uphold the standards of sanitation and sterilization as directed by law and the Spa’s policies and procedures.

·    Review and update guest appointment/schedules as needed.

·    Handle guests’ questions and concerns professionally and courteously.

·    Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction

·    Be willing and able to work in the Spa Garden. This may include, but is not limited to, cleaning, restocking, setting up lounge chairs and assisting Member’s in food and drink orders.

·    Maintain eye contact when addressing Members.

·    Perform opening, closing and side duties. Restock and clean all areas as needed. Assist in any and all ways as asked of the Spa Supervisor and Spa Manager.

·    Communicate to management any and all occurrences involving staff or guests in the Spa that require attention.

·    Actively promote the Spa, treatments, services and retail, as well as programs, promotions and/or discounts available.

·    Handle guests’ questions and concerns professionally and courteously.

·    Provide accurate, appropriate and immediate responses to all requests by guests.

·    Possess the ability to work without direct supervision.

·    Maintain a positive attitude and contribute toward a quality work environment.

·    Regularly attend, participate in and support training and staff meetings for the Spa.

·    Assist in all areas of the Lifestyle and Wellness department as requested by management, including the Fitness and Aquatics Departments.

·    Communicate to management any and all occurrences involving staff or guests in the Spa that require attention.

·    Able to assist in any Member Events including (but not limited to) Fun Run’s, Member Events, Pop Up Shops, Trunk Shows and services in our Outdoor Spa Garden, as asked by management.

 

 

COMPETENCIES – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

·         Responds to requests for service and assistance.

·         Contributes to building a positive team spirit.

·         Treats people with respect.

·         Works with integrity and ethically.

·         Follows policies and procedures.

·         Supports organization’s goals and values.

·         Adapts to changes in the work environment.

·         Is consistently at work and on time.

·         Follows instructions, responds to management direction.

·         Asks for and offers help when needed.

·         Includes appropriate people in decision-making process.

·         Treats others with respect and consideration regardless of their status or position.

·         Demonstrates accuracy and thoroughness.

·         Completes work in timely manner.

·         Observes safety and security procedures.

·         Reports potentially unsafe conditions.

·         Uses equipment and materials properly.

 

EDUCATION, EXPERIENCE, and TRAINING:

·         High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

 

Minimum Qualifications:

·         Must have enthusiasm and possess excellent customer service skills.

·         Enjoy working with people and possess a friendly and outgoing personality.

·         Excellent communication and listening skills, as well as basic computer knowledge.

·         Must be a team player.

·         Ability to be efficient and productive in a past-paced environment.

 

PHYSICAL DEMANDS – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         The employee must frequently lift and/or move up to a minimum of 5 pounds.