Intake Coordinator I

Position Summary
The Intake Coordinator I is responsible for monitoring incoming referrals, responding promptly to referral sources, performing initial referral review, verifying basic patient information, and assigning referrals to the appropriate Intake Coordinator for processing. This role serves as the front line of the intake department and helps ensure timely communication with hospitals, physicians, and referral partners.

Responsibilities
Monitor the centralized intake inbox for new referrals throughout the day.
Respond promptly to incoming hospital and physician referrals.
Review referrals for completeness and verify initial eligibility requirements (MECCA).
Assign referrals to the appropriate Intake Coordinator for processing.
Communicate professionally with hospitals, physician offices, case managers, and referral sources.
Maintain accurate documentation and referral records within the EMR.
Prioritize urgent referrals to ensure timely patient admissions.
Escalate incomplete or high-priority referrals to leadership as needed.
Maintain confidentiality and comply with HIPAA regulations.
Assist with other intake and administrative duties as assigned.
Qualifications
High school diploma or equivalent required.
Home Health, Hospice, or Medicare experience.
Strong organizational and multitasking abilities.
Excellent written and verbal communication skills.
Ability to work efficiently in a fast-paced environment while maintaining accuracy.
Strong computer skills, including Microsoft Office.
Experience with WellSky/Kinnser or other EMR systems is preferred.
What We Offer
Competitive pay
Health, Dental, and Vision Insurance
401(k)
Paid Time Off
Paid Holidays
Opportunities for advancement within the Intake Department
Supportive team environment
Ongoing training and professional development