Intake Coordinator II

Position Summary
The Intake Coordinator II is responsible for managing the full intake process from referral receipt through admission. This includes verifying insurance eligibility, obtaining physician orders and required documentation, coordinating admissions, and maintaining communication with referral sources, clinicians, and patients to ensure an efficient and compliant intake process.

Responsibilities
Manage the complete referral and intake process from referral acceptance through patient admission.
Verify Medicare, commercial insurance, and other payer eligibility and benefits.
Obtain physician orders, face-to-face documentation, and all required clinical documentation.
Review referrals for accuracy, completeness, and Medicare compliance.
Coordinate Start of Care scheduling with Clinical Managers and field clinicians.
Communicate with hospitals, physician offices, case managers, discharge planners, and referral partners regarding referral status.
Collaborate with the Intake Coordinator I team to ensure referrals are processed efficiently and prioritized appropriately.
Work closely with scheduling, clinical leadership, and field staff to facilitate timely patient admissions.
Maintain accurate and timely documentation within the electronic medical record (EMR).
Identify and resolve issues that may delay admissions while escalating concerns when appropriate.
Ensure compliance with Medicare Conditions of Participation, agency policies, HIPAA, and all regulatory requirements.
Assist with training and mentoring new Intake Coordinators as needed.
Perform additional intake and administrative duties assigned by leadership.
Qualifications
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
1+ year of home health intake, admissions, referral management, or related healthcare coordination experience.
Medicare Home Health experience strongly preferred.
Experience verifying insurance benefits and obtaining physician orders.
Knowledge of Medicare regulations and home health documentation requirements.
Excellent communication, customer service, and relationship-building skills.
Strong organizational skills with the ability to manage multiple referrals simultaneously.
Proficient in Microsoft Office and electronic medical record (EMR) systems.
Experience with WellSky/Kinnser is highly preferred.
What We Offer
Health, Dental, and Vision Insurance
401(k)
Paid Time Off
Paid Holidays
Ongoing training and professional development
Opportunities for career advancement within the Intake Department
Supportive leadership and collaborative work environment