Branch Manager/ Office Adminstrator

RESPONSIBILITIES
Recruit, hire, train, motivate, review, schedule, coach and terminate employees.
Schedule and facilitate staff meetings and sales meetings.
Facilitate daily production meetings with staff to review work in process.
Monitor and manage subcontractor payments in accordance with cash flow, scheduled payments, and approved invoices
Oversee overall schedule and workflow between sales and production (i.e., comparing WIP to production).
Manage team of customer service representatives/administrative assistants and provide necessary training in work processes
Manage all company shared emails for incoming and outgoing correspondence
Evaluate and maximize quality customer service and customer satisfaction.
Monitor and train employees in company Brand Standards.
Implement and support center marketing programs.
Develop and manage in-center direct marketing; manage database accuracy and efficiency.
Manage the inventory purchasing process.
Handle large custom orders or “house accounts” as needed; determine pricing, order materials and schedule work.
Review orders for accuracy as needed with sales staff.
Expedite production when needed by assisting the department with the overflow work.
Manage center maintenance including cleanliness, safety and organization.
Resolve customer satisfaction issues.
Monitor and/or perform center opening and closing procedures.
Complete reports as necessary (i.e., daily and weekly sales reports, daily closing, royalties due, direct marketing response tracking).
Monitor WIP Summary accuracy and Monitor Key Performance Indicators
Promote and encourage the brand mentality of “Everybody Sells” through recognition and incentive programs.
Adhere to all company policies, procedures and business ethics codes.

TYPICAL DEMANDS
Ability to deal with a variety of emotions when making business decisions. Emotional maturity and stability needed.
Ability to handle several projects concurrently utilizing the full range of resources available.
Ability to resolve problems, handle conflict and resolve complex communication issues in a calm manner.
Ability to communicate providing verbal feedback in a professional manner.
Ability to handle multiple tasks to the best of ability and as efficiently as possible

LEVEL OF AUTHORITY
Hiring and termination responsibility for all CSR and Production positions.
Reports directly to Franchisee, and Company Directors.