RS Library Assistant II –

Essential Functions
Youth Services Section

Accurately performs youth services functions including program reservation, reading level assistance, and placing holds, in person, by email, and on the phone.
Effectively uses email, phones, computers and printers, library software and calendars, library self-checks and scanners, and meeting room technology.
Interacts helpfully with patrons to assist them in using library computers and printers, locating and using library materials, and participating in youth activities.
Develops engaging programs and activities for children, teens, and families, including early literacy and Storytimes, educational programs, computers and software, crafts and lifelong learning, and programs which promote cooperation.
Works collaboratively or independently on assigned project responsibilities such as scheduling, supplies, statistical or administrative tracking and reporting, cross-section work group participation, promotional materials, or advanced-level programming.
Assists with library-wide events, offers reading recommendations, and maintains displays.
Enforces the Rules of Conduct, library policies, and maintains order at the libraries.
Does related work as required.
Knowledge, Skills and Abilities
Knowledge of:

Significant knowledge of library principles, methods, materials, and practices.
Significant knowledge of the objectives of a public library.
Some knowledge of reader interests, books, and authors, including how to make read-alike recommendations.
Some knowledge of the organization of the library website and calendar.
Some knowledge of catalog and database search techniques.
Skilled in:

Reading and alphabetizing accurately to place materials in their proper order.
Evaluating tasks and priorities to complete work accurately and efficiently.
Advanced skills in customer service.
Advanced skills in the use of email, cell phones, computers, software applications such as Outlook, peripheral devices such as printers, and searching in a library catalog, a database, or the Internet.
Basic skills in the use of Excel or other spreadsheet software.
Ability to:

Understand how the library is organized, including services, sections, shelves, aisles, and other library spaces.
Perform mathematical calculations involving addition, subtraction, multiplication, and division, including counting money and tracking number of uses.
Accurately sort and file materials alphabetically, numerically, and chronologically.
Accurately shelve using the Dewey Decimal System and other organizational methods.
Carefully handle library materials, using appropriate tools, containers and book carts.
Assist patrons to locate materials and refer patrons to other appropriate assistance in the library.
Establish and maintain working relationships with patrons, partners, and co-workers.
Serve the public and interact with co-workers with honesty and integrity, addressing difficult situations with professional composure.
Understand, adhere to, and effectively communicate policies and procedures including form submittal as well as facilitate and/or demonstrate preferred completion steps when using technology.
Speak effectively and in a friendly manner to patrons at the front desk, on the phone, and during card signups, classes, presentations, or library events.
Ability to express ideas effectively, both verbally and in writing.
Ability to work mornings, days, evenings, weekends, holidays, and special events as necessary.
Bend, stoop, twist, and reach to shelve or move a variety of library materials.
Minimum and Preferred Qualifications
Associate’s degree from an accredited college or university or equivalent (60 college or university credits).
Two (2) year experience working with the public or supporting public services.
Possession of a valid State of Florida Class “E” driver’s license
PREFERRED QUALIFICATIONS:

Bachelor’s degree preferred.
Experience working with cash registers, computers, or other technology to assist customers at a front desk preferred.
Experience with class, program, or instruction development or presentation, for Instructional, ECE, and Youth preferred.