Specialist, CPD Client Services

Primary Responsibilities:

Responsible for providing exemplary customer service and support for Wholesale CPD accounts through email and call-center activities.
Manages and maintains front-end, custom client web sites, and back-end reporting and analytical tools to launch, monitor, and maintain high levels of customer web-to-print satisfaction.
Functions as day-to-day intermediary between Wholesale accounts, and CPD Service Delivery Teams (RPC, NAR, Outsource Services, and 3rd Party Partners).
Partner with CPD’s RPC to identify current outsourced and warehoused products for trends associated with the transition to in-house, digital production.
Provides custom reporting and basic performance analytics for program accounts.

Education and Experience:

Level of Formal Education: Associate’s degree or equivalent experience
Area of Study: Business
Minimum Years of Experience: 2
Type of Experience:
Must be proficient in MS Office applications, industry standard web browsers and Intranet applications such as the Store Portal.
Ability to execute on new and innovative strategic concepts, ideas and tactics. Strong communication skills to manage a rapidly growing business.
Minimum 3-year Sales or Customer Service Experience
Technical Competencies & Information Systems:
Data entry
10-key by touch
Email, IM, Microsoft Suite preferred (Word, Excel)
Skills & Abilities:
Proper Grammar
Spelling
Pronunciation
Punctuation
Detail oriented with ability to manage multiple priorities with high degree of accuracy.
Personal Attributes & Other/Preferred:
Professional
Conscientious
Tolerant
Patient
Organized
Team Player