Chief Administrative Officer

The CAO serves as the CEO’s principal operational advisor and may act on behalf of the CEO when designated.

1. Executive Leadership & Company Integration (25%)

·         Serve as a strategic advisor and operational partner to the CEO

·         Translate organizational strategy into company-wide execution

·         Coordinate priorities across the Executive Leadership Team to ensure organizational alignment

·         Facilitate executive operating rhythms, leadership meetings and strategic planning processes

·         Drive company accountability through measurable goals, executive scorecards and organizational dashboards

·         Serve as CEO designee when appropriate

·         Support Board governance, executive reporting, strategic planning, policy development and CEO succession planning

·         Improve executive accountability and cross-functional collaboration

2. Organizational Infrastructure, Workforce Operations (20%)

·         Oversee facilities, workplace safety, business continuity, company risk management, supply procurement, vendor management and operational budgeting in partnership with the Finance department

·         Oversee workforce planning, talent acquisition, performance management, compensation, employee engagement and leadership development

·         Lead leadership development, succession planning, change management, employee engagement and organizational effectiveness

·         Strengthen organizational culture and executive leadership capability through targeted professional development engagements

3. Administrative Services & Operations (20%)

·         Provide executive leadership for Human Resources, Information Technology, Legal & Compliance and Administrative Operations

·         Lead company technology strategy, cybersecurity, AI governance and business systems

·         Oversee corporate governance, contracts, compliance, company risk, insurance and policy development

·         Lead vendor management and procurement for JumpStart and workspace incubator clients

·         Build a scalable operational infrastructure that is easy to comprehend and follow

4. Company Strategy & Organizational Performance (20%)

·         Lead project management efforts to drive consistent performance results

·         Oversee strategic initiatives approved by the CEO and Board

·         Build executive dashboards, KPIs and organizational performance metrics

·         Establish company-wide performance dashboards

·         Standardize business processes and drive continuous improvement through policy

5. Digital Transformation, Innovation & AI Strategy (15%)

·         Develop the organization’s digital transformation roadmap

·         Foster and nurture the company’s AI strategy and governance

·         Identify automation opportunities that improve operational efficiency

·         Partner with leaders to implement company-wide revenue-generating innovations

Physical Demands/Working Conditions

·         Travel when required to attend local and out-of-state meetings, conferences, workshops and special events

·         Occasional modest physical activity required for lifting and moving office supplies, equipment and furniture

·         Must reside in Cleveland, Ohio

·         Supervisory responsibility for 4 direct reports

Core Competencies

·         Company Leadership

·         Operational Excellence

·         Strategic Planning & Execution

·         Digital Transformation

·         Business Process Improvement

·         Governance & Risk Management

·         Executive Presence

Education, Training and/or Experience

·         Bachelor’s degree required; MBA, MPA, JD or related advanced degree preferred

·         10+ years of leadership experience in similarly complex organizations; at least 5 years at the C-suite level

·         Demonstrated success leading company operations across multiple functional areas

·         Experience partnering with Boards of Directors and executive leadership teams and using influence to drive results

JumpStart’s Core Values and Key Cultural Behaviors

·         Accountability: Act to deliver on commitments and generate results, and if expectations aren’t clear, ask

·         Entrepreneurial: Embrace opportunity, continuous improvement and change, and contribute to the solution as we evolve

·         Equity: Committed to corrective action regarding historically underserved and underrepresented populations through entrepreneurship and innovation

·         Energy: Address our work with focus, grit and enthusiasm

·         Collaboration: Collaborate with others to play our most helpful role(s) and to increase effectiveness

·         Humility: Balance self-assurance with listening to understand, having an open mind and demonstrating patience