Assistant Branch Manager

A key responsibility of the Assistant Branch Manager is the development of team members through one-on-one coaching sessions and performance accountability. Additionally, this role focuses on strengthening customer relationships through proactive initiatives, which may include limited participation in community events and business networking opportunities.

Qualifications:
· Bachelor’s Degree with one year demonstrated track record of achieving sales goals is required. Will consider High School Diploma/GED with five years demonstrated track record of achieving sales goals.
· Retail Banking experience preferred.
· One year of managerial or supervisory experience is required.
· Ability to travel as needed to training.
· A valid driver’s license and access to a reliable vehicle is required.
· Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Principal Activities and Duties:
• Lead the branch’s development of new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.
• Assume a leadership role while motivating and holding team members accountable, assist Branch Manager in evaluating team member performance.
• You will be responsible for supporting multiple branches within Dollar Bank’s Eastern Market. These branches include Avon, Midway, North Olmsted, Strongsville, Westgate, Westlake
• Assist the team in all areas of branch operations including branch audits, security, and scheduling.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.