Lead Retail Sales Associate

What You’ll Do
Team Leadership & Development: Lead, train, and support retail staff in daily duties, customer service excellence, museum policies, and POS procedures. Delegate section responsibilities, monitor performance, and provide monthly performance reports to management.
Guest Experience & De-escalation: Set the standard for five-star service by engaging shoppers, offering expert recommendations, and promptly de-escalating difficult customer or employee situations to ensure positive outcomes.
Daily Operations & Floor Oversight: Oversee opening and closing procedures, coordinate break/lunch schedules, audit shift allocations for peak traffic times/events, and provide floor coverage as needed. Collect cash deposits, order supplies, and generate/report daily sales data to museum leadership.
Sales & Promotional Strategy: Master product knowledge and Petersen systems to drive sales goals, retail per capita targets, and current promotional events.
Inventory & Visual Merchandising: Maintain polished floor displays, restock merchandise, assist the Retail Receiver with receiving and labeling inventory, and enforce strict Loss Prevention control procedures.
Compliance & Standards: Adhere to and enforce the museum’s grooming, appearance, and uniform policy. Safely report all operational or security incidents to management promptly.

What You’ll Bring
Experience: 2+ years of lead or supervisory experience in retail sales, customer service, or a similar environment.
Education: High school diploma or equivalent strongly preferred.
Customer-Centric Mindset: Proven track record of outstanding customer service, team delegation, de-escalation, and conflict resolution.
Technical & Retail Skills: Hands-on experience with POS systems, inventory management, basic sales principles, and solid computer skills.
Communication & Interpersonal Skills: Excellent verbal and written communication skills in English; ability to convey product details and train team members effectively.
Adaptability & Organization: Strong organizational skills with the ability to perform under pressure, work with minimal supervision, and maintain flexibility across shifts, weekends, and holidays.