Pagerduty Engineer

Job Description
Roles & Responsibilities
Own end-to-end PagerDuty platform configuration including services, escalation policies, on-call schedules, event rules, notification profiles, and integrations
Design and implement urgency and routing models aligned to business criticality
Configure time-based routing to restrict non-critical alerts from triggering out-of-hours pages
Implement intelligent alert grouping and event orchestration for high-volume services
Drive alert noise reduction across all integrated monitoring sources
Define and maintain event rules including suppression, deduplication, and priority downgrades
Implement flap detection and alert consolidation for repetitive CI/service alerts
Configure maintenance window integrations for automated alert suppression during planned changes
Maintain suppression transparency and reporting for all suppressed alert classes
Design and manage on-call schedules including follow-the-sun coverage and rotation policies
Audit and optimize alert routing accuracy to ensure correct first responder assignment
Build and maintain incident runbook library with linked diagnostics and remediation actions
Manage integrations with upstream monitoring tools (APM, infrastructure, cloud, schedulers, webhooks)
Collaborate with monitoring tool SMEs (Dynatrace, SevOne, etc.) for end-to-end alert pipeline alignment
Manage PagerDuty–ServiceNow integration including incident creation and lifecycle synchronization