Program Support Assistant

Duties and responsibilities include, but are not limited to:

Serves as the point of contact for initial inquiries regarding policies, procedures, standards; lodging eligibility; referral processes; staff volunteer opportunities; responsible for monetary and offer of in-kind donations.
Conducts orientation and ensures all Fisher House standards and house rules are followed.
Serves with full program authority in the absence of the Fisher House Manager including supervision of staff and volunteers.
Receives and addresses guest complaints using tact and diplomacy. Enforces compliance of program expectations, including the removal of the guest.
Complies with health, safety, privacy, sanitation rules and regulations. Will assist with monitoring cleanliness and safety of the communal living areas and guest rooms as needed.
Assists in the preparation and tracking of work orders relative to repair and maintenance issues.
Plans and develops controls and procedures regarding acceptance of donation and gifts.
Assists in the development and update of informational bulletins, brochures, and resident packets.
Ensures funds are protected and accounted.
Implements Fisher House Manager’s new procedures, regulations and guidelines concerning operations.
Establishes and maintains various automated databases on program operations such as occupancy, referral sources, average length of stay, guest demographics, etc.
Assembles facts, evaluates information, and drafts reports and correspondence for Top Management and Central Office.
Responsible for staff support to ensure effective planning, operation, and evaluation of an active well-balanced Voluntary/Community Relations Program.
Authorized to terminate volunteers who fail to follow established procedures.
Has the latitude to reassign volunteers as required and to counsel them concerning violation of rules and regulations.
Available to give lectures and presentations to the community as well as organizes tours of the Fisher House to interested community partners and other agencies on the Fisher House mission.
Develops information and communication for use on multiple platforms within and outside of Miami VA Health Care System, including electronic, print, and graphic design content to support the electronic Fisher House newsletter and the Fisher House website.
Prepares a monthly house calendar, weekly house bulletins and promotional materials for events within the house for guests staying at Fisher House.
Uses specific digital and social media platforms including writing, editing and graphic design relevant to support a broad base of initiatives, program launches, issues, and efforts to support the broadest methods of communications with the widest audience possible.
Performs other duties as assigned.

Conditions of employment

You must be a U.S. Citizen to apply for this job
To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
Selective Service Registration is required for males born after 12/31/1959
Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver’s licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
your performance and conduct;
the needs and interests of the agency;
whether your continued employment would advance organizational goals of the agency or the Government; and
whether your continued employment would advance the efficiency of the Federal service.

Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/13/2026.