Retail Shortage Control

Command Presence:

Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece

Stand positioned at the front of the store, remaining vigilant and aware of your surroundings

Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security

Create a secure environment and reduce opportunities for theft

Knowledge and Communication:

Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction

Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty

Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards

Understand the role you play in keeping your store and assets safe and secure

Support and Guidance:

Provide support in training associates on shortage reduction programs and processes

Role-model safety as a top priority and address any unsafe practices promptly

Experience and Responsibilities:

1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred

Ability to stand and walk for extended periods of time and to visually monitor store environment

Ability to maintain confidentiality is required

Ability to review, analyze and comprehend business trends

Ability to exhibit a positive demeanor, strong posture, and energetic greeting

Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making

Excellent communication with customers and co-workers

Excellent leadership skills that support fostering productive business relationships