Retail Key Holder

Responsibilities

Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
Provide individual and team performance feedback and recommendations to managers.
Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
Display knowledge of product, company policies, and store strategies.
Set the direction and goals for the day/shift when associates arrive for work.
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
All store positions require constant physical activity, including standing, walking, reaching, and lifting.
Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
Associates should be able to lift 10 pounds consistently and up to 50 pounds.
Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
Maintain our values, policies, and procedures.

Qualifications

Qualifications

Thrives in a customer-first based retail environment.
Ability to foster a customer-focused selling culture.
Demonstrated sales, customer experience, and operational results in a fast-paced environment.
Effective communication skills, being open to feedback, and the ability to adapt quickly.
Ability to provide in-the-moment coaching to associates.
Ability to de-escalate store and customer situations effectively.
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.
Education:

High school diploma, GED certificate, or Relevant Work Experience.
Core Competencies

Lead with Curiosity & Humility
Build High Performing Teams for Today & Tomorrow
Influence & Inspire with Vision & Purpose
Observe, Engage & Connect
Strive to Achieve Operational Excellence
Deliver Business Results
Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

On-demand access to your earned wages through DailyPay.
Tuition-free education in partnership with Guild, plus tuition reimbursement and scholarship opportunities for post-secondary education programs.
Voluntary medical, dental, vision, short-term disability, life and AD&D coverage through our partnership with The American Worker. Note: Minnesota, New Mexico, and Vermont residents are not eligible for the Limited Medical Benefit Plans and benefits vary for Kansas and Ohio residents.
No-cost mental health and well-being support through our Employee Assistance Program (EAP).
Opportunity for paid time off, paid parental leave and access to family building benefits.
Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.
Visit bbwbenefits.com for more details.