Direct Loan Processing Coordinator

Direct Loan Processing Coordinator Key Responsibilities

Manage incomplete consumer applications for closing, both in branch and electronically, ensuring all documentation is accurate, complete and compliant with regulatory and credit union procedures.
Monitor multiple submission channels for additional applications in progress, updating information and requesting additional documentation as needed.
Make outbound calls to members and internal partners to resolve pending items, gather required information, and move applications forward.
Proactively collaborate with the Direct Loan Processor and other Consumer Lending team members to resolve issues and ensure smooth progression of loan applications.
Respond to incoming telephone inquiries regarding direct loans from internal departments, members and SCCU team members by providing timely status updates and resolving questions.
Assist peers with loan applications as needed, supporting team efficiency and workflow by helping to resolve outstanding items.
Demonstrate strong self-motivation, independent problem-solving skills, requiring minimal supervision, to maximize productivity, efficiency and member satisfaction.
Recommend improvements to work methods or procedures to enhance efficiency and quality of results.
Maintain reliable attendance and punctuality, which are essential functions of this role.
Direct Loan Processing Coordinator Requirements:

High School diploma or equivalent required.
1-3 years prior experience in a customer service or lending related field required, banking experience a plus.
Direct Loan Processing Coordinator Compensation:

Starting Compensation: $21.18 to $20.64 per hour.
Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.
SCCU Benefits

Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
Education Support: Tuition reimbursement after one year of service.
Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!
Direct Loan Processing Coordinator Hours

Department Operating Hours:

Monday – Friday 8am -7pm
Alternating Saturdays