Senior Solutions Engineer

About the Role
Are you a tech-savvy problem-solver with a passion for creating world-class customer experiences? Ready to play a key role in transforming how businesses harness the power of AI? If so, this is your moment.

We’re looking for a Senior Implementation Engineer/Senior Solutions Engineer who’s ready to roll up their sleeves, collaborate with clients, and drive meaningful change through innovative software solutions. This isn’t just a job — it’s a front-row seat in shaping the future of AI-powered business platforms.

This is a career-defining opportunity to be part of something truly special. As a Senior Solutions Engineer at Kizen, you’ll be at the intersection of cutting-edge tech, operational transformation, and customer success. You’ll work directly with clients, customizing our rapidly growing low-code platform for everything from sales to marketing and operations — all while building scalable, data-driven solutions that make a real impact.

You’ll be surrounded by high-performing, mission-driven teammates and work closely with our implementation, product, and data teams. The work you do won’t just be noticed — it’ll be celebrated.

What You’ll Be Doing
Transforming client needs into powerful solutions using our low-code platform
Guiding clients through the entire deployment journey — from kickoff to go-live
Working with APIs, automation tools (like Zapier/Workato), and data pipelines to build seamless integrations between platforms
Cleaning and transforming data to ensure every field lands in the right place, at the right time
Delivering hands-on training to help clients unlock the full potential of Kizen
Continuously identifying areas to improve processes using real-time data insights
Tracking tasks, reporting progress, and proactively clearing blockers to keep things moving fast
Becoming a trusted advisor to clients by translating technical complexities into simple, clear guidance

Minimum Requirements – What You Bring to the Table
7+ years of SaaS implementation experience — bonus points for working directly with clients
A deep love for tech, data, and using both to drive better outcomes
Hands-on experience with data transformation (Excel, Python, ETL/API work)
Experience configuring customizable, low-code platforms
Excellent communicator — you’re equally confident speaking to a developer or a CEO
A knack for teaching others — whether it’s running a training or creating killer documentation
Proactive mindset: you don’t wait for problems to come to you — you go find them (and fix them)
Obsessive attention to detail — you take pride in precision
A growth mindset: you’re hungry to learn, adapt, and level up every single day
Excitement about working from the Austin office 4 days a week

Ideal Requirements
7+ years of SaaS implementation experience
Experience in insurance or healthcare verticals
Fluent in SQL, Excel wizardry, or Python scripting
Experience with automation tools like Workato
Prior work with BPM or CRM platforms
Background in project management or consulting
A desire to lead, grow quickly, and leave a legacy