Senior Solutions Engineer

WHAT YOU’LL DO:
Turn client workflows into automated reality.

Understand how clients work: Go deep on each client’s media buying workflows – how they manage pacing, QA campaigns, handle discrepancies, report to stakeholders. The better you understand their world, the better you can work with them to delegate these tasks to Kovva agents.
Lead POCs end-to-end: Run structured 90-day proof-of-concepts. Own the platform connection, account linking, first automation scoping, and the final readout. You’re accountable to the outcome, not just the process.
Build and problem-solve: Configure integrations, diagnose issues surfacing root cause across the API layer and Kovva’s platform. When a client workflow can’t be automated with what exists today, you’re the one who works with Product to ensure it is built.
Run the cadence: Facilitate biweekly practitioner standups, monthly leadership reviews, and mid-point deep dives. Keep both sides accountable to agreed objectives and surface early signals before they become blockers.
Shape the product roadmap: You’ll have more insight into real client workflows than anyone else in the company. The integrations you identify and the gaps you surface will directly influence what Kovva builds next.
Build the playbook: As an early hire, you’ll help define how Kovva scales client success – documenting what works, creating repeatable onboarding frameworks, and raising the ceiling on what great looks like.

WHAT WE’RE LOOKING FOR:
Technically sharp. Exceptionally human.

*Essential *

3-6 years in a forward deployed, solutions engineering, or highly technical client-facing role
Exceptional communicator – able to translate complex technical concepts for media buyers and C-suite stakeholders in the same breath
Buy-side experience at a DSP or media agency trading desk
Comfortable with APIs, and troubleshooting data flows – you can read an error log, form a hypothesis, and fix it
Naturally organized – you run multiple POCs in parallel without dropping threads
*Preferred *

CS degree or equivalent technical background
Experience working with AI or automation tools in a client-facing context
Early-stage startup experience – you know what it means to build the plane while flying it