Customer Success Manager

You Will
Onboard and manage multiple stakeholders throughout medium-large organizations. You will be the product expert and trusted partner for them as they embark on the journey of rolling out true AI-first software across their company
Train and coach users, from end user to executive, through the change management
Be directly responsible for a Gross Dollar Retention number
Develop technical expertise in real-world, ultra-practical and impactful applications of LLMs
Explore and deepen Enterprise value, partnering internally with Solutions Eng and Data Science
Run established CS plays, and ideally bring your own unique and creative ways to improve what we currently do
Be the internal hub and cross-functional driving force that represents the best interests of our customers and business
Be persistent and ensure your messages land with the right audiences
Travel ~10-15% of the time to customer sites

Requirements
Open to various backgrounds, but most interested in ~2+ years of customer-facing experience where you’ve had full ownership of customer or partner outcomes. Ex: B2B SaaS Customer Success, Consulting, or Account Management roles
Top-tier communication skills with internal and external audiences. You are dynamic enough to seamlessly adjust your style to a daily user to a Fortune 1000 exec.

You are able to synthesize and clearly articulate — visually and verbally — data that matters to our customers and internal peers
You simplify vs complicate
High content:word ratio
Excellent storyteller
Track record of exceptional performance managing deployments of software across multiple teams and stakeholders, while meeting project deadlines, resulting in successful adoption and results for the customer

High agency — you develop POVs and jump into action. You are ambitious, proactive, love working with customers, and bring an owner mentality to everything you do. You build.

You feel at home in uncertain, fast-moving, ambiguous environments. You are creative and unbothered when you need to solve problems on the fly.

Nice To Have
Experience at a fast-growing start