Program Enrollment Specialist

RESPONSIBILITIES AND DUTIES

Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner.
Ensures enrollment documents are complete and accurate.
Recommends improvements to internal process/systems to prevent future issues and to enhance service experience.
Maintains confidentiality and HIPAA compliance.
Upholds company values and mission.
Other duties as assigned.

EDUCATION

Associate degree or Bachelor’s Degree in Business, or Human Services/Social Work, or Marketing/Communication is preferred.
Will consider candidates with experience relevant to the position.

EXPERIENCE AND QUALIFICATIONS

1 year of experience in a related field
Strong oral and written communication skills
Personal computer skills, specifically Microsoft Office products
Knowledge of principles and processes for providing customer service
Strong ability to participate in a highly effective team
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.

WORK ENVIRONMENT

Work is performed in a remote office setting as well as community-based settings.
Frequent travel is required.
Personal Protective Equipment (PPE) required for face-to-face meetings.