Veterinary Receptionist/Assistant

Responsibilities
Front Desk & Client Care

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience
Clinical Support

Assist veterinarians and vet technicians during examinations, treatments, and surgeries
Handle and restrain animals safely and compassionately, including those that are fearful or reactive
Prepare examination rooms and surgical areas by cleaning and sterilizing equipment and surfaces
Perform basic laboratory tests, such as collecting blood, urine, and stool samples
Administer medications and vaccinations under the supervision of a veterinarian
Feed, bathe, and exercise animals as needed, and monitor hospitalized or boarding patients for changes in condition
Clean and maintain the clinic, including exam rooms, treatment areas, and kennels, and ensure supplies are stocked
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
Qualifications
Minimum 1 year of experience working in a veterinary setting, in a receptionist and/or assistant capacity, is required
Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
Technical know-how in areas such as disinfection, administering medication, and using diagnostic equipment
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
Physical ability to handle and restrain animals of varying sizes, breeds, and temperaments safely and compassionately
Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
Strong verbal and written communication skills, including active listening and conflict resolution
Ability to move between front-desk and clinical duties throughout the shift as patient flow require