Key Account Manager

What You’ll Do:

Strategic Account Management

Serve as the primary strategic point of contact for assigned key accounts.
Develop and maintain operational-level relationships, acting as a trusted advisor to clients.
Deeply understand each client’s organization, goals, and challenges to inform account strategy and drive long-term partnerships.

Growth & Revenue Expansion

Build and execute strategic growth plans to drive cross-sell, upsell, and overall account expansion.
Proactively identify opportunities to broaden adoption of Site Impact solutions and increase revenue share within each account.
Align with the Director of Account Management and VP of Sales to craft and present new product offerings, custom promotions, and partnership opportunities.

Account Health & Retention

Continuously monitor account performance using CRM and sales enablement tools to ensure strong ROI and satisfaction.
Own the mitigation of risks, proactively addressing issues to ensure long-term client retention.

Onboarding & Transition

Lead the post-sale onboarding process in partnership with the Business Development Executive.
Clarify objectives, KPIs, and SLAs, ensuring a seamless launch and early momentum.

Cross-Functional Collaboration

Support Finance on one-off / ongoing collections efforts.
Work closely with Product, Media Fulfillment, Finance, and Customer Support to deliver strategic initiatives and resolve pain points.
Provide feedback on client needs to influence product roadmaps and service enhancements.

Training & Education

Lead all client-facing training on Site Impact products, platforms, and best practices.

Quarterly Business Reviews (QBRs)

Lead all client-facing QBRs, providing executive-level insights and strategic roadmaps.
Review performance reporting with clients, highlighting key wins and recommending optimizations.
Participate in internal QBRs with the Director of Account Management to evaluate revenue performance and account health.

What Makes You a Great Fit

Strategic Growth Driver: Proven ability to expand revenue within existing accounts through thoughtful, data-driven strategies.
Trusted Advisor: Strong executive presence and communication skills that build deep client trust.
Analytical & Process-Driven: Skilled in analyzing performance data and converting insights into action.
Collaborative & Nimble: Comfortable working cross-functionally in a dynamic, fast-changing environment.
Results-Oriented: Motivated by measurable goals; consistently meets or exceeds growth and retention targets.

Key Qualifications

Bachelor’s degree preferred in Marketing, Business Administration, or a related field.
4-5 years of experience in strategic account management, enterprise sales, client services, or digital advertising within media, advertising, marketing, ad tech, or SaaS organizations.
Required experience working within the media industry, with a strong understanding of digital media, advertising solutions, campaign strategy, and client partnership management.
Demonstrated success in driving revenue growth and managing large, complex client relationships.
Strong understanding of digital marketing strategies, performance metrics, and emerging trends.

Why Site Impact

$125K+ First-Year On-Target Earnings (OTE) with a competitive base salary and uncapped commission.
Unlimited PTO so you can take the time you need to recharge and stay at your best.
Health, dental, vision, and 401(k) with company match.
Hybrid work schedule available after a 90-day onboarding period.
Career growth in a dynamic, innovative marketing technology company.
Culture built on CHAMP values—Create the Wow, Honor Commitments, Act Like an Owner, Make Quality Personal, and Put the Team First.