Administrative Support III – (LEISURE SERVICES)

Examples of Duties

ESSENTIAL JOB FUNCTIONS

Sorts and files materials numerically, alphabetically, or by other established classifications.
Assembles and verifies correctness of financial records; keeps data and other information organized for reporting purposes; and maintains records.
Posts various clerical, fiscal, and record information; computes data available from records according to standard procedures.
Explains to the general public procedures on rentals and registrations; furnishes information on fees; verifies payment with data processing lists; computes fees on accounts; and furnishes information to persons upon request
Acts as receptionist; answers routine questions regarding department activities; greets customers; registers people for events/classes; directs callers to proper places on the basis of their business requests; addresses complaints; and assists public in the preparation of routine forms and statements.
Opens, sorts, and distributes mail; operates postage meter; and bags out-going mail.
Supervises filing, indexing, withdrawal of records; answers correspondence, closes out accounts, and handles arrears.
Schedules and tracks activities such as fire inspections; assists fire inspectors in the field via telephone regarding history of incidents at various locations.
Files/maintains correspondence, forms, reports, and other materials.
Opens/closes lobby area; turns off TV; locks restrooms; and decorates for holidays.
Operates high speed duplicating equipment in the reproduction of a variety of legal documents, official records and other related materials
Interprets for customers as needed depending on assignment.
Performs related work as required.
Requirements

EDUCATION

Graduation from an accredited high school or possession of GED equivalency diploma

EXPERIENCE

Reasonable work experience in performing office or related clerical work in a computerized system.
Proficiency with Microsoft Word and Excel required
Fluency in English & Spanish highly preferred
NECESSARY SPECIAL QUALIFICATIONS

Must pass Microsoft Word & Excel assessment

PHYSICAL REQUIREMENTS

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact
Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, word processor, calculator, copier, and fax machine
No significant standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, handling, sitting, standing, pushing, and pulling is required.
Ability to perform minimal lifting, not to exceed 20 pounds of force, which may be required on a limited basis.
Supplemental Information

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of business English, spelling, and arithmetic.
Knowledge of office practices and procedures.
Skill in using Office and department software.
Ability to understand and carry out moderately complex oral and written instructions.
Ability to speak English and Spanish depending on assigned department.
Ability to make minor decisions in accordance with procedures, laws, and regulations and to apply these to work problems.
Ability to meet and deal effectively with the general public and to use tact and good judgment.
Ability to make arithmetic computations and tabulations accurately and with reasonable speed.
Ability to establish and maintain professional working relationships with City officials, general employees, industry professionals, and the general public.
Ability to communicate effectively and persuasively, both verbally and in writing.
Ability to establish and maintain effective working relationships with City officials, other City departments, fellow employees, supervisors, outside agencies, and the general public.
Ability to deal with competing priorities and varied responsibilities.
Ability to work efficiently and effectively to develop win-win solutions.
Ability to evaluate the impact of alternative courses of action and evaluate circumstances of an innovative, new, or unprecedented nature.