Customer Success Specialist

Key Responsibilities
Serve as the primary point of contact for assigned clients, ensuring a positive and professional customer experience.
Build and maintain strong, long-term relationships through proactive communication and regular follow-ups.
Guide new clients through the onboarding process, ensuring a smooth transition and successful implementation of services.
Respond promptly to client inquiries, questions, and service requests through email, phone, and virtual meetings.
Collaborate with internal departments, including Operations, Project Management, IT, and Recruiting, to coordinate client needs and resolve issues efficiently.
Monitor customer accounts, project milestones, and service deliverables to ensure expectations are met.
Identify potential challenges and proactively recommend solutions to improve customer satisfaction and retention.
Track customer interactions and maintain accurate records within the company’s CRM and internal systems.
Prepare reports on customer engagement, service performance, and client feedback.
Assist with renewals, service expansions, and identifying opportunities to strengthen client partnerships.
Gather customer feedback and share insights to support continuous process improvements and service enhancements.
Maintain a thorough understanding of Naztec International Group’s services, solutions, and business operations.
Support multiple client accounts while maintaining exceptional attention to detail and responsiveness.
Perform additional customer success and administrative responsibilities as assigned.
Requirements
Bachelor’s degree in Business, Communications, Marketing, Management, or a related field (or equivalent professional experience).
2+ years of experience in Customer Success, Account Management, Customer Support, Client Services, Business Operations, or a related role.
Experience supporting business clients in consulting, technology, staffing, engineering, or professional services environments is preferred.
Experience using CRM platforms and customer success tools.
Proficiency with Microsoft Office and Google Workspace.
Experience using collaboration and project management platforms such as Salesforce, HubSpot, Asana, Monday.com, Jira, ClickUp, Slack, or Microsoft Teams is a plus.
Benefits
Annual performance bonus opportunities
Medical, Dental, and Vision Insurance
401(k) with company matching
Paid Time Off (PTO)
Paid Holidays
Flexible remote work environment
Home office equipment support
Professional development and training
Career growth opportunities
Employee Assistance Program
Life Insurance
Short-Term & Long-Term Disability Coverage
Wellness initiatives