Customer Service Rep

Essential Duties and Responsibilities

Provide excellent & empathetic customer service, while listening/communicating with customers and callers to understand and resolve their questions, issues, and/or needs. 
Adjudicate claims submitted online & over the phone for various types of coverage
Effectively communicate information regarding contract coverage, claim processes, claim decisions, and more to customers, dealers, and coworkers.
Identify and notate calls that need to be transferred and/or escalated to the appropriate channel(s).
Troubleshoot problems (such as technical difficulties) and drive resolutions.
Support and assist claims management with special tasks and projects as assigned by immediate supervisor, and back up other customer service representatives.
Accurately document and process claims in appropriate systems and collaborate with others to analyze and process claims.
Must be able to work 10:00 AM – 7:00 PM Mon-Thurs and 9:00 AM – 6:00 PM on Friday EST
Other duties as assigned

Requirements

High school diploma or GED
2 years’ experience working in a call center environment preferred
Must type at least 30 – 35 wpm
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Excellent Microsoft Office (Excel, Word, Power Point, Outlook)
Must be able to multi-task and effectively balance competing priorities
Exceptional customer service skills