Provider Incentives Advocate

What are we looking for?
The Provider Incentives Advocate is responsible for providing support to providers on the platform by ensuring accurate compensation processes, and advocating for a seamless and positive provider experience. This role requires strong analytical skills, exceptional communication abilities, and the capacity to resolve complex issues with professionalism and empathy. The advocate acts as a trusted resource for providers while supporting the operational integrity of platform compensation programs and related workflows.

What will you do?
Handle provider compensation inquiries through ticket-based workflows, contributing to SLA requirements and completing upwards of 600 tickets per week.
Research, investigate, and resolve provider compensation inquiries, including missed session payments, rate questions, bonus eligibility, and payment discrepancies.
Ensure all compensation decisions align with internal policies, documented guidelines, and program integrity standards.
Identify potential trends in compensation irregularities or bonus misuse and escalate when necessary.
Evaluate provider eligibility for onboarding incentives, state-based programs, and bonus structures based on established criteria.
Communicate bonus approval or denial decisions clearly and transparently.
Maintain up-to-date knowledge of evolving incentive guidelines and assist with documentation updates as needed.

What will you NOT do?
You will NOT worry about “runway”, “cash left”, or “how much time we have until the next round”. We have the startup DNA but we’re fully backed and funded, all the way to success.
You will NOT be confined to your “job”. You will get involved in product, marketing, business strategy, and almost everything we do.
You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Requirements
1+ years experience in therapist or provider support, customer success, operations, or an equivalent role.
Strong written communication skills with the ability to explain policies clearly, professionally, and with empathy.
Demonstrated ability to analyze information, investigate discrepancies, and apply policy consistently.
High attention to detail with strong organizational and prioritization skills.
Proven ability to operate independently in a remote role while fostering effective partnerships and contributing to a collaborative team culture.
Comfort handling sensitive and confidential information with discretion.
Experience with support ticketing systems (e.g., Zendesk, Salesforce) preferred.