Customer Retention Specialist

Essential Job Responsibilities

Engage with potential and current customers to explain the benefits of the GMC Trade Up program, encouraging them to trade their existing vehicle for a new GMC model.
Assist customers throughout the trade-in process, providing transparent valuations and guiding them through financing and leasing options.
Collaborate with the sales team to facilitate a smooth transition from Trade Up Advantage inquiries to a vehicle purchase process.
Track and monitor Trade Up Advantage program participation, aiming to meet sales and trade-in targets.
Regularly update customers on new GMC models and special offers that complement their trade-in opportunities.
Report on key metrics, including trade-in volume, customer satisfaction scores and retention rates to management on a regular basis.
Education/Requirements:

High School Diploma or GED.
Proven experience in sales, customer service or customer retention within the automotive industry is preferred.
Strong understanding of GMC products, services and the Trade Up program preferred.
Knowledge of automotive financing and trade-in processes preferred.
Strong written and verbal communication skills required.
Strong organizational skills with the ability to manage multiple tasks and customer service simultaneously.
Familiarity with CRM systems and customer data management tools.
Positive attitude.
Strong work ethic.
A valid driver’s license and 3+ years of clean driving record are required.