IT Help Desk Technician

Requirements
Must hold an A+ and Networking + Certification
Must have advanced skills in MS Office, Outlook, Excel, and PowerPoint Experience
Must be able to type 50 plus words per minute
Demonstrated problem-solving and troubleshooting skills.
Must be detailed orientated, with excellent oral and written communications skills.
Function as a member of a work team, self-motivated, and highly responsible.
Python and Power BI, Power Automat, skills a plus
Must be able to work full time onsite in Boca Raton
AS or BS Degree – Computer Information Management or combination of education/experience.
1 Year experience with Office365, TEAMs, SharePoint and Inventory management systems
1 Years of network/infrastructure administration experience 2+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system setups.
Experience with Windows 11, Windows Server
Ability to work in a fast-paced, high-growth environment
Excellent customer support skills.
Responsibilities

Manage and resolve help desk tickets, provision or deprovision service management tickets relating to hardware (Windows, MAC, and OS) and software relating to Office365, JIRA, ADOBE, plus other applications as assigned.
Inventory management of all hardware and software asset lists.
Manage the proper operation of office equipment and digital resources (access control, printer, Wi-Fi, IP phones)
Assist users with resetting passwords or login issues, mobile device questions, and email archiving.
Assist users with creating TEAMS groups/channels or SharePoint sites.
Create Application Job Aids for managers to use and distribute as application tutorials.
Other duties as assigned by management.
Role Breakdown

25% Onboarding and Offboarding of Hardware and Users
25% Endpoint Administration and Documentation
25% Inventory Management
25% Helpdesk Support
Benefits
Comprehensive Medical, Dental & Vision benefits
Long- and short-term disability
Life insurance
Paid Time Off
Company-paid holidays
401(k) with Company match
Identity theft and legal services