Business Manager, IT Department

Key Responsibilities:

Own end-to-end project delivery for IT and digital initiatives—from request intake and scoping through launch and post-launch follow-up
Build and maintain project plans, timelines, priorities, and dependencies aligned with organizational goals and available capacity
Maintain overall accountability for scope, schedule, risks, decisions, and deliverables; escalate issues and drive timely resolution
Establish and improve repeatable processes for intake, prioritization, approvals, documentation, and change management
Coordinate day-to-day web and digital workstreams, aligning internal teams and external partners around milestones and deliverables
Convert stakeholder needs into clear requirements, acceptance criteria, and launch readiness checklists
Oversee ongoing improvements and operational support for digital platforms, ensuring items are prioritized, tracked, and completed
Partner with Marketing and cross-functional teams to plan and execute campaigns and initiatives with clear timelines, roles, and handoffs
Lead regular check-ins, prioritization discussions, and roadmap planning; document decisions and next steps
Set expectations and communicate timelines, priorities, tradeoffs, and resource constraints to stakeholders
Provide executive-level updates and reporting, including status, risks, budget considerations (as applicable), and upcoming milestones
Support IT governance and vendor management, including coordination of statements of work, deliverables review, and performance follow-up

Qualifications:

Required

5+ years of experience in project management or digital project leadership
Experience managing web development projects with technical and marketing teams
Strong communication, organization, and stakeholder management skills
Ability to manage multiple projects in a fast-paced environment

Preferred
Experience in a nonprofit or mission-driven organization
Familiarity with digital workflows and operational considerations such as accessibility, privacy, and compliance
Experience working with external vendors or agencies
Experience with structured project delivery approaches (e.g., Agile, hybrid) and practical application of reporting and continuous improvement