Business Operations Controller

Description
About Fortis Enterprises

Fortis is a managed IT services, cybersecurity, and cloud provider serving regulated-industry clients. We're in a high-growth phase and building the financial backbone to support our expanding recurring-revenue base, M&A advisory services, and audited compliance (SOC 2, ISO).

Role Summary

The Finance Controller owns the day-to-day accounting and financial operations of the business, and is the first dedicated finance hire as Fortis moves from founder-managed bookkeeping to a structured finance function. This person closes the books, manages cash, and turns our recurring-revenue data into the metrics leadership uses to steer the company. Success in this role means leadership can trust every number and make decisions on real-time MRR, ARR, margin, and cash visibility.

Key Responsibilities

Accounting & Close

Own the monthly, quarterly, and annual close in QuickBooks Online; deliver financials within [5] business days of month-end.
Maintain the general ledger, chart of accounts, and reconciliations (bank, credit card, payroll, deferred revenue).
Manage the QBO–Salesforce data flow so invoicing and revenue recognition stay in sync with the CRM/PSA system of record.

Recurring-Revenue & MSP Metrics

Track and report MRR, ARR, net revenue retention, churn, and per-tier margin (Core, Shield, Enterprise) and per-add-on (vCISO, BCDR).
Build and maintain revenue recognition for recurring contracts, including ramp, mid-term upgrades, and partial-month proration.
Reconcile seat counts and service tiers against billing to catch revenue leakage.

Billing, AR & AP

Run the full billing cycle: invoice generation, collections, and AR aging; drive DSO down.
Manage vendor payments, expense approvals, and AP aging; own vendor/license cost tracking against the existing tech stack.

Cash, Budgeting & Forecasting

Maintain a rolling 13-week cash flow forecast and the annual operating budget.
Partner with the CEO on hiring-plan affordability, unit economics, and scenario modeling against the company's growth plan.

Compliance & Controls

Implement and document internal financial controls suitable for a SOC 2 / ISO environment.
Support audit readiness, tax filings (with external CPA), and any financial due diligence tied to the M&A advisory service line.
Manage payroll processing and ensure accurate cost allocation across departments.

Required Qualifications

5+ years of progressive accounting/finance experience, including at least 1–2 years in a controller, assistant controller, or senior accountant role.
Strong command of QuickBooks Online and advanced spreadsheet skills.
Demonstrated experience with recurring-revenue / subscription accounting (SaaS, MSP, or similar).
Solid grasp of GAAP, revenue recognition, and month-end close discipline.

Preferred Qualifications

Experience in an MSP, IT services, or technology company.
Familiarity with Salesforce (especially as a billing/PSA source of record) and QBO integrations.
CPA or CMA, or active progress toward one.
Exposure to SOC 2 / ISO audit support or working in a controls-driven environment.

Success in the First 90 Days

Take over and stabilize the monthly close, hitting the target close timeline.
Stand up a reliable MRR/ARR/churn dashboard leadership can trust.
Document core finance SOPs (close, billing, AP) and identify the top control gaps.