Customer Service Specialist

Responsibilities

Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
Provide accurate, timely solutions while delivering exceptional customer service.
Troubleshoot and resolve customer concerns, complaints, and service issues.
Document customer interactions and resolutions accurately in company systems.
Assist customers with order processing, product selection, pricing, and service-related requests.
Develop strong knowledge of company products, services, and processes.
Identify and pursue upselling, cross-selling, and new business opportunities.
Build and maintain strong customer relationships to support retention and account growth.
Support sales initiatives by promoting products, increasing customer engagement, and maximizing revenue opportunities.
Collaborate with sales, operations, and other departments to meet customer needs and achieve business goals.
Requirements
High school diploma or GED required.
1–2 years of customer service, inside sales, account management, or related experience preferred.
Basic computer proficiency, including CRM systems and Microsoft Office.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Strong problem-solving, organizational, and customer service skills.
Sales-minded approach with the ability to identify growth opportunities and build customer relationships.