Warehouse Lead

Key Responsibilities

Leadership & Accountability

Drive a high-performance culture by holding associates accountable for productivity, accuracy, and adherence to fulfillment standards.
Ensure associates are always working efficiently and making the best use of their time. Identify and address inefficiencies in real time.
Own the outbound workflow. Manage the team’s performance and adjust assignments dynamically based on order volume, fulfillment priorities, and SLA deadlines.
Lead by example by stepping in to pick, pack, and sort packages when needed. This is a hands-on leadership role, not a desk job.
Maintain a clean, organized, and disciplined work environment where associates understand expectations and are motivated to meet them.

SLA Adherence & Order Flow Management

Own outbound SLA performance. Ensure orders are processed and shipped within SLA deadlines.
Monitor and actively manage the order queue in the WMS. Prioritize aging orders, expedite high-priority shipments, and ensure smooth throughput across all packing stations.
Proactively address bottlenecks. Adjust labor assignments to prevent slowdowns in picking, packing, or carrier sorting.
Work closely with the Outbound Manager to ensure daily and weekly labor plans align with order volume.

Quality Control & Problem Solving

Resolve picking and packing issues immediately, whether it is a missing SKU, a packing compliance requirement, or a damaged product.
Enforce SOP adherence. Ensure that associates follow proper packing guidelines, use the correct packaging materials, and meet all brand-specific requirements.
Oversee bulk shipping operations. Ensure that large orders are picked, packed, and labeled correctly with no errors.
Use the SIB and MIB tools strategically to maximize efficiency and prevent inventory issues related to bulk shipments.

Inventory & Packaging Oversight

Ensure that packaging materials are always stocked and that associates have access to the materials they need to maintain throughput.
Monitor and oversee the Spider role. Ensure that packages are sorted efficiently by carrier and that outbound shipments are staged correctly for pickup.
Communicate packaging needs to the Outbound Manager and ensure custom packaging is handled correctly.

Training & Continuous Improvement

Train associates on outbound SOPs, fulfillment best practices, and brand-specific requirements.
Identify top performers and potential future leaders. Mentor them and help them develop their skills.
Provide real-time feedback to associates to correct errors and improve efficiency.
Escalate recurring performance issues to the Outbound Manager and provide documentation as needed.
Help implement process improvements to enhance speed, accuracy, and efficiency.