Manager of Strategic Client Alignment

Offering a competitive compensation package, including but not limited to;

Medical, Vision, Dental, Short- and Long-term insurance
6+ Days of Holidays Pay
17 days of PTO
Employer paid life insurance
401K with employer contribution
Wellness program with reward incentives
Employee recognition and reward programs
Comprehensive paid training program
What You Will Be Doing

The Manager of Client Alignment is a strategic leadership role responsible for helping to manage Integrated Home Care Services’ (IHCS) key health plan relationships and ensuring the successful delivery of our services, including Home Health, PDN, LTSS, and DME. This individual will support the execution of IHCS’s Client Success strategy by driving operational excellence, overseeing complex client implementations, and ensuring projects are delivered on time, within scope and budget. The Manager will collaborate cross-functionally to align internal operations with client needs, foster long-term partnerships, and deliver measurable business outcomes. Success in this role requires a deep understanding of Medicaid and Medicare programs, EVV, HIE platforms, and a strong track record of leading high-performing teams in a fast-paced, regulated healthcare environment.

Strategic Relationship Management

Serve as liaison between the client and IHCS internal stakeholders to establish and maintain strong, collaborative partnerships to support client satisfaction and retention.
Facilitate in the development of quarterly business reviews and client-specific strategic alignment plans.
Performance & Compliance Oversight

Work with the Director /Sr Director to ensure IHCS services are delivered in accordance with client expectations, contract terms, and applicable regulatory guidelines.
Partner with IHCS internal stakeholders to track KPIs, SLAs, and resolve performance issues.
Cross-Functional Leadership

Collaborate with internal teams (Clinical Operations, IT, Finance, and Provider Relations) to support client initiatives.
Support the onboarding of new client plans and product lines, including PDN, LTSS, and home infusion.
Reporting & Analytics

Analyze claims, authorization trends, utilization patterns, and member outcomes to identify improvement opportunities.
Work with Medical economics to provide the Director /Sr Director data-driven recommendations to enhance performance and satisfaction.
Project Management

Work with the Director /Sr Director on special initiatives and pilots, ensuring successful implementation and outcome measurement.
Facilitate in change management and communication strategies internally and externally.
What you will need to succeed:

A bachelor’s degree in relevant field such as business, healthcare, marketing, or communications
5+ plus years of experience in health plan client success
Strong operational knowledge of healthcare payers and providers.
Strong relationship-building and strategic partnering skills.
Strong analytical ability to solve business and technical problems.
Solid history of establishing and meeting work schedules with limited time frames under tight deadlines.
Excellent communication and interpersonal skills Experience with project management and the ability to manage complex projects.
Attention to detail and the ability to manage multiple clients and tasks simultaneously.
Experience using CRM or customer success software.